Return & Refund Policy

Thanks for shopping at viners.co.uk we hope that you are happy with your purchase but if not you can return your item(s).

  • We are happy to refund goods that are returned to us within 28 days of delivery.
  • Once we have received the goods back to our store, we will refund your credit or debit card within 14 days.
  • Items that are being returned must be unused, in the same condition that you received them and in their original packaging.
  • If you receive a refund, the cost of return shipping* will be deducted from your refund (£3.95 for mainland UK postcodes or £6.95 for Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands and Scilly Isles).

How to return your parcel (for mainland UK postcodes)

Step 1

Complete the returns form that was included with your goods.

Step 2

Write your order number on the pre-printed DPD returns label, peel off and attach to the outside of your parcel, removing or covering old labels.

Step 3

Visit http://www.dpd.co.uk/apps/shopfinder/ and enter your postcode to find your nearest DPD pickup point**

Step 4

Drop off at your nearest DPD pickup point where you will be given a receipt card so that you can track your parcel.

How to return your parcel (for Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands and Scilly Isles postcodes)

If your postcode is listed in the table below, please contact customerservice@rayware.co.uk who will arrange the collection of your parcel. When returning an item, please fill out the returns note that was included in your parcel and use the original packaging to return your goods. The cost of returning a parcel from these postcodes is £6.95 and will be deducted from your refund once we have received your parcel back to our warehouse.

Faulty Goods

If you receive faulty goods, you have the right to reject your item and get a refund within 28 days of purchase. After the initial 28 days, if a product develops a fault then we will offer you a replacement in accordance with the Consumer Rights Act. If you are returning a faulty product 3 months or longer after purchase, please provide us with your order confirmation email.

*Shipping

  • If you choose to return an item, you will be responsible for the cost of the return which is £3.95 for returns from mainland UK postcodes or £6.95 for Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands and Scilly Isles postcodes.
  • You must return your item using the DPD returns label which will be provided within your parcel (for returns from mainland UK postcodes).
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If the goods are unwanted as opposed to faulty, we are unable to refund the delivery costs.

**Postcodes without DPD Pickup Shops include

AB 36-38, 55-56 Aberdeen
BT All Northern Ireland
FK 17-21 Northern Highlands
GY 1-10 Guernsey
HS 1-8 Northern Highlands
HS 9 Oban
IM All Isle of Man
IV 18-20,22-28,30-32,36, 40-49, 51-56 Inverness
JE 1-5 Jersey
KA 27 Arran
KA 28 Oban
KW 0-14 Northern Highlands
KW 15-99 Orkney Shetland
PA 20-99 Oban
PH 17-32, 34-48 Northern Highlands
PH 33, 49-99 Oban
PO 30-41 Isle of Wight
TR 21-25 Cornwall
ZE All Orkney Shetland