Your guarantee

Our cutlery and cookware is supported by a Viners quality guarantee.
During the guarantee period, Viners will replace or repair your items free of charge if there is any defect due to faulty material or workmanship, provided you have followed the care instructions and the product has not been misused. Guarantees do not cover damage caused by deterioration due to dishwasher use, accidents, misuse or commercial use. Scratches, stains or discolouration are also not covered. Our guarantee on cookware covers stainless steel parts only.

Due to the nature of the product, we do not offer a fixed term guarantee on dinnerware.
This does not affect your statutory rights.

Make a guarantee claim

We're sorry you've experienced an issue with your Viners product. Please complete the following information and a Customer Services representative will respond shortly.

We suggest, if you can email a digital photo of the product affected, this will help us resolve your issue more quickly. Please email photos to customerservices@viners.co.uk.

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First name(s)*
Last name*
Address 1*
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Date of purchase*
Where purchased from
Product*
Length of guarantee, if known
Description of the issue, including number of items affected*