Viners customer services
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For general enquiries, stockists info and warranty claims:
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For enquiries regarding your online order:
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telephone 01483 204419
Viners/ Oneida customer services, JEM House, Littlemead, Cranleigh, Surrey GU6 8ND
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orders@viners.co.uk
(please quote your 4 digit order number)
See terms and conditions for web orders
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Our cutlery and cookware is supported by a Viners quality guarantee.
During the guarantee period, Viners will replace or repair your items free of charge if there is any defect due to faulty material or workmanship, provided you have followed the care instructions and the product has not been misused. Guarantees do not cover damage caused by deterioration due to dishwasher use, accidents, misuse or commercial use. Scratches, stains or discolouration are also not covered. This does not affect your statutory rights.
Due to the nature of the product, we do not offer a fixed term guarantee on dinnerware.
If you have bought a Viners product recently you can register it here.
If your purchase was through Viners.co.uk your guarantee is already valid and there is no need to register again.
Why register?
If you need to make a warranty claim or order replacement or additional items, registering your purchase will help us find the right product for you. We can also notify you if your range is planned to be discontinued.
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