Viners separates its customer services to give the best possible service to its customers.
If you have purchased a product and want to enquire about its use, any issues or claims you may have with it then please

Email customerservices@viners.co.uk (please allow up to 21 days for guarantee claims and queries to be processed)

Alternatively you may call 0800 804 7005
This department is manned Monday to Friday from 10.00am to 2.30pm

Alternatively you may also write to:
Viners/ Oneida Customer Services, 106 Brent Terrace, London NW2 1BZ

Guarantee claims
To make a claim for a Viners cutlery or cookware product under guarantee, please click here and complete the online form
(this will ensure we have all the details to process your claim as quickly as possible). Click here

Viners Website Purchases
If your query is related directly to a recent Viners website purchase, then please contact us at: Orders@viners.co.uk 

*GROUPON ORDERS*
Due to the huge demand on product ordered through Groupon, Viners use the services of an outside agency to manage the customer services. You may only enquire about Groupon orders at these contact details. The contact details above will not be able to assist with Groupon queries as we use separate systems.

Groupon@oneida.co.uk – Tel: 0871 911 1731

If your query is related to a Viners product purchased via Groupon, the answer to this may be found by clicking on our Groupon FAQ sheet Click here